Refund Policy

Refund requests are reviewed on a case-by-case basis. Eligibility depends on product type, delivery status, and whether the service has already been consumed or fulfilled.

Requests must be submitted within 7 days of purchase unless otherwise stated in a product description.

Refunds are usually not available for:

• Digital items already delivered or activated.
• Completed services or partially used service packages.
• Purchases made with clearly disclosed non-refundable terms.
• Issues caused by user-side configuration or third-party account misuse.

For eligible physical products, refund or replacement may be offered for damaged, defective, or incorrect items reported shortly after delivery.

Products must be unused and returned in original condition unless the item arrived defective. Return shipping responsibility may vary by case.

Contact support@digitalbuddy.store with your order number, payment proof, and a short explanation of the issue.

Our team may ask for additional information so we can verify your request quickly and fairly.

Approved refunds are typically processed within 5 to 10 business days, depending on your payment provider.

Banking timelines are outside our direct control, but we will share status updates whenever available.

Fraudulent refund claims, abuse of refund policies, or unjustified chargebacks may result in account limitations or suspension.

We strongly recommend contacting support before opening any payment dispute.

Please review our Terms of Service and Privacy Policy for complete account, legal, and data terms.